Last Updated: 26 September 2026

Welcome to Vimaana (“we”, “us”, “our”, or “Vimaana”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use https://vimaanagear.com/, create an account, place an order, contact us, or otherwise interact with our website.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. About Us

The website is operated under the brand name Vimaana.

Website: https://vimaanagear.com/
Email: vimaanagear@gmail.com
Phone: +91 98206 03506

2. Information We Collect

We may collect information provided by you when you use our website, including:

• Name

• Email address

• Mobile/telephone number

• Billing and shipping address

• Account information

• Order and purchase details

• Product preferences and interactions

• Payment-related information required to process transactions

• Customer support communications

• Reviews, photographs, comments, suggestions, or other content submitted by you

• Information required to process returns, exchanges, refunds, or order verification

We do not directly store complete card details, UPI PINs, or banking credentials. Online payments may be processed through authorised third-party payment gateways.

3. How We Use Your Information

We may use your information to:

• Create and manage your account

• Process and fulfil your orders

• Process payments and refunds

• Arrange shipping and delivery

• Contact you regarding your orders

• Verify Cash on Delivery orders where applicable

• Provide customer support

• Process returns, exchanges, and complaints

• Prevent fraud and unauthorised activity

• Improve our website, products, and services

• Manage promotions and offers

• Comply with applicable legal and regulatory requirements

4. Payment Information

Online payments may be processed through authorised third-party payment gateways.

Payment providers may process your payment information according to their own privacy policies, security procedures, and terms.

Vimaana is not responsible for payment delays or failures caused by banks, payment gateways, network providers, or incorrect payment information supplied by the customer.

5. Shipping and Logistics

To fulfil your order, we may share necessary information such as your name, delivery address, phone number, and order details with courier and logistics partners.

This information is used as reasonably necessary to process and deliver your order.

6. Third-Party Services

Our website may use third-party services including:

• Payment gateways

• Courier and logistics providers

• Website hosting services

• Analytics services

• Social-media platforms

• Other service providers required to operate our website

Third-party services may have their own terms and privacy policies. Vimaana does not control the independent privacy practices of such third parties.

7. Cookies

We may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Improve website performance

• Understand website usage

• Analyse website traffic

• Improve customer experience

You may manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Account Security

If you create an account, you are responsible for keeping your login credentials confidential.

You should contact us immediately if you believe that your account has been accessed without authorisation.

We take reasonable measures to protect personal information; however, no internet-based system can be guaranteed to be completely secure.

9. Reviews and User Content

If you voluntarily submit a review, photograph, comment, suggestion, or other content, you confirm that you have the right to submit that content.

Subject to applicable law, Vimaana may use submitted content for website, marketing, and promotional purposes.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide our services

• Fulfil orders

• Maintain transaction records

• Process returns and refunds

• Handle complaints and disputes

• Prevent fraud

• Comply with legal obligations

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.

11. Children's Privacy

Our website is not intended to be used independently by persons who are not legally competent to enter into a binding contract under applicable law.

If a person under 18 uses the website, they should do so under the supervision of a parent or legal guardian.

12. Your Rights

Subject to applicable law, you may contact us regarding your personal information and request appropriate assistance concerning:

• Access to information held about you

• Correction of inaccurate information

• Questions regarding use of your information

• Deletion or other handling of information where legally applicable

13. Changes to This Privacy Policy

Vimaana may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, technology, or applicable law.

Any updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

Vimaana
Email: vimaanagear@gmail.com
Phone: +91 98206 03506
Website: https://vimaanagear.com/