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Refund policy

 

Last Updated: 26 September 2026

At Vimaana, we want you to have a satisfactory shopping experience. This Return, Exchange & Refund Policy explains the conditions applicable to returns, exchanges, replacements, and refunds for products purchased through https://vimaanagear.com/.

1. Return Period

Eligible products may be returned or exchanged within [X days from delivery], subject to the conditions mentioned in this policy.

Products marked as “Final Sale” or “Non-returnable” are not eligible for return or exchange unless required by applicable law.

2. Eligibility for Return or Exchange

To be eligible for a return or exchange, the product must generally be:

  • Unused

  • Unworn

  • Unwashed

  • Undamaged

  • Free from stains, marks, or perfume

  • Returned with original tags attached

  • Returned in original packaging

  • Accompanied by applicable order/invoice details

3. Products Not Eligible for Return or Exchange

A return or exchange may not be accepted where:

  • The return period has expired

  • The product has been worn or washed

  • The product has been altered or damaged

  • The product has stains, marks, or perfume

  • Original tags are missing

  • Original packaging is missing

  • The product is marked “Final Sale” or “Non-returnable”

  • The product has been customised or personalised

  • The product fails our quality inspection

Normal wear and tear, minor fabric pilling, and gradual fading are generally not treated as manufacturing defects.

4. Damaged, Defective, Missing or Incorrect Products

If you receive a damaged, defective, missing, or incorrect product, please contact us within [48 hours / X days] of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the product

  • Photographs of the package where relevant

  • An unedited package-opening video where reasonably required for verification

After verification, Vimaana may provide an eligible replacement, exchange, refund, or another appropriate remedy in accordance with applicable law.

5. Return Request Process

To request a return or exchange:

  1. Contact us at vimaanagear@gmail.com within the applicable return period.

  2. Provide your order number and reason for the return/exchange.

  3. Provide photographs or other information requested for verification.

  4. Wait for confirmation from our support team.

  5. Follow the return instructions provided by Vimaana.

  6. Send the eligible product in the required condition and packaging.

A return request does not automatically guarantee approval. The product may be inspected after receipt.

6. Quality Inspection

Returned products may be inspected before a return, exchange, replacement, or refund is approved.

If the returned product does not satisfy the eligibility requirements, Vimaana may reject the return and, where applicable, send the product back to the customer.

7. Refunds

Once an eligible return has been received and approved after inspection, the applicable refund will be processed using the payment method or refund method communicated by Vimaana.

The actual time taken for the refund to reflect may depend on the payment gateway, bank, or financial institution.

Shipping charges and Cash on Delivery charges may be non-refundable unless the delivered product was incorrect, defective, or damaged.

8. Exchange

Where exchange is available, the replacement product will be subject to product availability.

If the requested replacement is unavailable, Vimaana may provide another applicable remedy in accordance with this policy and applicable law.

9. Order Cancellation

An order may generally be cancelled before it is packed or dispatched, subject to its current processing status.

Once an order has been dispatched, it ordinarily cannot be cancelled and will be handled according to this Return, Exchange & Refund Policy.

10. Refund for Cancelled Orders

If payment has already been received for an eligible cancelled order, the applicable refund will be processed to the original payment method or another method communicated by Vimaana.

11. Promotional Orders

Where a promotional discount or coupon was applied to an order, the refund amount may be adjusted according to the applicable promotional terms.

12. Contact Us

For return, exchange, replacement, or refund-related queries:

Vimaana
Email: vimaanagear@gmail.com
Phone: +91 98206 03506
Website: https://vimaanagear.com/