Last Updated: 26 September 2026

This Shipping Policy explains how Vimaana processes and delivers orders placed through https://vimaanagear.com/.

1. Order Processing

Orders are processed after successful order placement and payment confirmation, where applicable.

Orders may be subject to verification before dispatch, particularly Cash on Delivery orders where available.

Processing and dispatch times may vary depending on product availability, order volume, delivery location, and other operational factors.

2. Delivery Address

Orders will be shipped to the address provided by the customer during checkout.

Customers are responsible for providing:

• Complete delivery address

• Correct PIN code

• Active telephone number

• Any other information reasonably required for successful delivery

Vimaana is not responsible for delivery failures caused by an incorrect or incomplete address or incorrect contact information supplied by the customer.

3. Estimated Delivery Time

The estimated delivery date displayed during checkout or communicated after ordering is indicative and is not guaranteed.

Delivery may take longer due to:

• Weather conditions

• Public holidays

• Courier disruptions

• Government restrictions

• Remote or difficult-to-service locations

• Incorrect address or contact details

• Unsuccessful delivery attempts

• High order volumes

• Transportation disruptions

• Other circumstances beyond our reasonable control

4. Shipping Charges

Applicable shipping charges will be displayed before the order is confirmed.

Shipping charges may vary depending on delivery location, order value, product, delivery method, or promotional offers.

Any applicable Cash on Delivery, handling, or additional charges will be displayed during checkout.

5. Cash on Delivery

Cash on Delivery may be available for selected products, order values, and locations.

Additional charges may apply and will be displayed during checkout.

Vimaana may contact customers to verify Cash on Delivery orders. Orders that cannot be verified may be cancelled.

6. Delivery Attempts

The courier may make delivery attempts according to its applicable delivery process.

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated unsuccessful delivery attempts, the order may be returned to Vimaana.

Additional shipping charges may apply if an order needs to be reshipped because of incorrect information or repeated unsuccessful delivery attempts.

7. Delayed Delivery

Vimaana makes reasonable efforts to deliver orders within the estimated timeframe. However, delays may occur due to circumstances outside our control.

These may include natural events, severe weather, transportation problems, courier disruptions, government restrictions, strikes, internet or system failures, and supply-chain interruptions.

8. Incorrect, Damaged or Missing Products

If you receive an incorrect, damaged, defective, or missing product, please contact us within [48 hours / X days] of delivery.

Please provide:

• Order number

• Details of the issue

• Clear photographs

• Package photographs where relevant

• Unedited package-opening video where reasonably required

After verification, Vimaana may provide an eligible replacement, exchange, refund, or other appropriate remedy.

9. Risk After Delivery

Subject to applicable law, risk in the product passes to the customer upon successful delivery of the product.

10. Contact Us

For shipping and delivery-related queries:

Vimaana
Email: vimaanagear@gmail.com
Phone: +91 98206 03506
Website: https://vimaanagear.com/