Last Updated: 26 September 2026

Welcome to Vimaana. These Terms & Conditions govern your access to and use of https://vimaanagear.com/, including the purchase of products through the website.

By accessing the website, creating an account, or placing an order, you agree to these Terms & Conditions.

1. About Us

The website is operated under the brand name Vimaana.

Website: https://vimaanagear.com/
Email: vimaanagear@gmail.com
Phone: +91 98206 03506

2. Eligibility

You must be legally competent to enter into a binding contract under applicable Indian law to use this website or place an order.

If you are under 18 years of age, you may use the website only under the supervision of a parent or legal guardian.

3. Account Information

You are responsible for providing accurate and complete information while creating an account or placing an order.

You must keep your login credentials confidential and are responsible for activity conducted through your account.

Vimaana may suspend or terminate an account if we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

4. Product Information

We make reasonable efforts to display product descriptions, colours, measurements, materials, prints, and images accurately.

However:

• Colours may vary because of screen settings, lighting, photography, or product variations.

• Placement and appearance of prints may vary slightly between individual products.

• Measurements mentioned on the website are approximate and may have minor manufacturing tolerances.

• Natural variation, shrinkage, colour variation, or fading may occur depending on the product and method of use or care.

Customers should review the product description and available product information before purchasing.

5. Pricing and Taxes

All prices displayed on the website are in Indian Rupees unless stated otherwise and are inclusive of applicable taxes unless specifically mentioned.

Shipping, Cash on Delivery, handling, or other applicable charges will be displayed before the order is confirmed.

Vimaana may change prices, discounts, or promotional offers at any time.

A price change will not affect an order already accepted by us, except where the displayed price resulted from an obvious technical or typographical error.

6. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order is considered accepted only after Vimaana sends an order confirmation or dispatch confirmation.

We reserve the right to cancel or refuse an order because of:

• Product unavailability

• Incorrect pricing or product information

• Payment failure

• Suspected fraud or misuse

• Delivery restrictions

• Multiple or unusually large orders intended for resale

• Circumstances beyond our reasonable control

If payment has already been received for a cancelled order, the eligible amount will be refunded to the original payment method.

7. Payments

Payments may be made using the methods displayed at checkout.

Online payments are processed through authorised third-party payment gateways and are subject to their respective terms and security procedures.

Vimaana does not directly store complete card, UPI PIN, or banking credentials.

We are not responsible for payment delays or failures caused by banks, payment gateways, network providers, or incorrect payment information supplied by the customer.

8. Cash on Delivery

Cash on Delivery may be available for selected products, order values, and locations.

Additional charges may apply and will be displayed during checkout.

Vimaana may contact the customer to verify a Cash on Delivery order. Orders that cannot be verified may be cancelled.

9. Shipping and Delivery

Orders will be shipped to the address provided during checkout.

Estimated delivery dates are indicative and are not guaranteed.

Delivery may be delayed due to circumstances beyond our reasonable control.

The customer is responsible for providing a complete and accurate delivery address and an active telephone number.

Additional shipping charges may apply if an order must be reshipped because of incorrect information or repeated unsuccessful delivery attempts.

10. Order Cancellation

An order may be cancelled before it is packed or dispatched, subject to its current processing status.

Once dispatched, an order cannot ordinarily be cancelled and will be handled according to our Return, Exchange & Refund Policy.

Vimaana may cancel an order at any stage for legitimate operational, payment, inventory, or fraud-prevention reasons.

11. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our separate Return, Exchange & Refund Policy, which forms part of these Terms.

Products must generally be unused, unwashed, unworn, undamaged, and returned with their original tags, packaging, and applicable order/invoice details.

Products may be ineligible for return or exchange where the return period has expired, the product has been worn, washed, altered, damaged, stained, perfumed, or where original tags or packaging are missing.

Customised, personalised, final-sale, or non-returnable products may also be excluded.

12. Damaged, Defective or Incorrect Products

Customers must report a damaged, defective, missing, or incorrect product within [48 hours / X days] of delivery by contacting vimaanagear@gmail.com.

The complaint should include the order number and clear photographs or an unedited package-opening video where reasonably required to verify the claim.

After verification, Vimaana may offer a replacement, exchange, refund, or another appropriate remedy in accordance with applicable law.

13. Promotions and Discount Codes

Discount codes and promotional offers:

• Are valid only during the stated period

• May be restricted to selected products or minimum order values

• Cannot ordinarily be combined unless expressly permitted

• Have no cash value

• May be limited to one use per customer or order

• May be withdrawn or modified where permitted by law

Orders placed through fraudulent use of a promotion may be cancelled.

14. Gift Cards and Store Credit

Gift cards and store credit, where offered, are subject to the validity period and conditions communicated at issuance.

They cannot be exchanged for cash, transferred, or refunded except where required by law.

15. Product Care

Customers should follow the care instructions provided on the product label or product page.

Vimaana is not responsible for damage caused by incorrect washing, cleaning, storage, alteration, excessive wear, or failure to follow stated instructions.

Normal wear and tear, minor product deterioration, and gradual fading are not treated as manufacturing defects unless otherwise required by applicable law.

16. Reviews and User Content

If you submit a review, photograph, comment, suggestion, or other content, you confirm that:

• You own it or have permission to share it.

• It is accurate and lawful.

• It does not infringe another person's rights.

• It does not contain abusive, defamatory, misleading, obscene, or harmful material.

You grant Vimaana a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish, and display submitted content for website, marketing, and promotional purposes, subject to applicable privacy law.

17. Intellectual Property

All website content, including the Vimaana brand name, trademarks, logos, photographs, videos, text, designs, product names, packaging, layout, and software, is owned by or licensed to Vimaana and is protected by applicable intellectual-property laws.

No content may be copied, reproduced, modified, distributed, sold, commercially exploited, or used to manufacture products without prior written permission.

Purchase of a product does not transfer intellectual-property rights in its artwork, design, branding, or other protected content.

18. Prohibited Use

You must not:

• Use the website for unlawful or fraudulent purposes

• Copy, scrape, reproduce, or commercially exploit website content

• Attempt unauthorised access to the website or another user's account

• Upload viruses or malicious code

• Interfere with website security or operation

• Submit false information or impersonate another person

• Place orders for unauthorised commercial resale

• Infringe our rights or the rights of another person

19. Third-Party Services and Links

The website may contain links to third-party websites or use services operated by payment gateways, logistics providers, analytics services, and social-media platforms.

Vimaana does not control and is not responsible for the content, availability, security, or independent practices of third-party services.

20. Privacy

Our collection, use, storage, and sharing of personal information are governed by our Privacy Policy, which forms part of these Terms.

Your information may be processed as necessary to manage accounts, fulfil orders, process payments, deliver products, provide customer support, prevent fraud, and comply with legal obligations.

21. Website Availability

We aim to keep the website accurate, secure, and available. However, we do not guarantee uninterrupted or error-free access.

We may temporarily suspend or modify any part of the website for maintenance, security, technical, legal, or operational reasons.

22. Disclaimer and Limitation of Liability

To the extent permitted by law, Vimaana will not be liable for indirect, incidental, special, or consequential loss arising from use of the website or purchase of products.

Our total liability relating to a particular order will not exceed the amount paid for that order, except where a different remedy or liability is required under applicable consumer law.

Nothing in these Terms excludes or limits any right or remedy that cannot legally be excluded or limited.

23. Indemnity

You agree to indemnify Vimaana, its owners, employees, and affiliates against claims, losses, liabilities, or reasonable expenses arising from your unlawful use of the website, violation of these Terms, infringement of another person's rights, or fraudulent activity.

24. Force Majeure

Vimaana will not be responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, epidemics, strikes, transportation disruptions, internet failures, government actions, civil disturbances, or supply-chain interruptions.

25. Grievance Redressal

For complaints relating to an order, payment, delivery, refund, product, or use of the website, please contact:

Grievance Officer: [Full Name]
Company/Brand: Vimaana
Address: [Complete Postal Address]
Email: vimaanagear@gmail.com
Telephone: +91 98206 03506
Customer Support Hours: [Days and Hours]

We will acknowledge and address complaints within the timelines required under applicable law.

26. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer-protection rights and dispute-resolution requirements, disputes relating to these Terms or the website will be subject to the jurisdiction of the competent courts at [City, State], India.

27. Changes to These Terms

Vimaana may revise these Terms periodically to reflect changes in our products, operations, website, or applicable law.

Updated Terms will be published on this page with a revised “Last Updated” date.

28. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to remain valid and enforceable.

29. No Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

30. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return, Exchange & Refund Policy, and any product-specific conditions, constitute the entire agreement governing your use of the website and purchases from Vimaana.

31. Contact Us

For questions concerning these Terms, contact:

Vimaana
Email: vimaanagear@gmail.com
Phone: +91 98206 03506
Website: https://vimaanagear.com/